Balancing Hard Work with a “Go For It” Spirit « Solutions At Work



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 Danroy "Dan" T. Henry, Chief Human Resources Officer: Dan is responsible for the delivery of leading-edge people solutions to more than 20,000 Bright Horizons employees. Recognized as a values-driven business professional, he is a contributing author to Inside the Minds and has also been a featured speaker at the NEHRA annual convention, SHRM, the Conference Board, and NAAHR.
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 Susan Brenner, Ed.D., SVP of Operations: Susan has more than 20 years of experience managing quality child care programs. She was instrumental in the development of the first back-up center to achieve National Association for the Education of Young Children accreditation. Susan now oversees more than 260 Bright Horizons child care and early education centers.
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 Amaris Surmacz, VP of Client Services: Amaris oversees Bright Horizons' business development in the Western, Southwestern, Midwest, and Southeastern United States. Her focus is to assist organizations evaluate their scope of dependent care needs and match Bright Horizons' services to their objectives. Amaris has created dependent care solutions for more than 50 clients throughout the country and across industries.
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 Andrea Wicks Bowles, Senior Consultant: Andrea works with Bright Horizons clients to enhance the effectiveness of their employees and strengthen their position as an employer of choice. Her knowledge of child care policies, organizational effectiveness, and work/life industry trends combined with analytical skills is used to help clients uncover their unique issues and challenges. Andrea, a frequent speaker at work/life conferences, is a key contributor to Bright Horizons' research investigations.
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Balancing Hard Work with a “Go For It” Spirit

Filed under: health care, work/life

November 3, 2009

By Amaris Surmacz

My 13-year-old son played in a tennis tournament in Arizona a few weekends ago and WON it!  With great respect to my colleague Susan Brenner’s recent blog post, HE WON, HE WON, HE WON. 6-1, 7-5 to be exact!

He had been struggling to close matches recently, and I asked him what made the difference this time. His answer was “I didn’t look at the draw and I didn’t want to know about my opponent. I just played my game.”

That seems so straightforward, but is it really a formula for long-term success  in his tennis matches — or in our adult working world?  Unfortunately, I don’t think so and eventually his opponents will “out scout” him. And for me, my prospects won’t believe that I am a knowledgeable, integrated partner for their business.

His answer is so counterintuitive to what my husband and I try to teach him and his brother: Hard Work + Preparation = Success (in school, at work, in tennis).  I know with my colleagues at Bright Horizons, we work with organizations of all shapes and sizes across the U.S.  We pride ourselves on learning our prospects’ business, industry and competitors as we offer the best match for their employees’ and business needs.  I believe our own credibility is tied up in learning as much as possible before walking in the door of a potential partner.

But, my son turned that upside down with Hard Work (tennis practice) + Just Go For it = Success.

Obviously, it’s really a balance that we all must learn to align successfully. Prep hard for the meeting (or match) but then “Keep an open mind” and “Don’t assume the answers” once in the room with prospects.  Essentially what you think may work, may turn out to be completely opposite when you “get in the game.” Maybe remaining flexible in work and life is the key, and it is preparation that gives you opportunities in the first place.

Just don’t tell my son. For him (and for now), ignorance seems to be bliss…

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